Member and Family Assistance Plan (MAP)

The Member and Family Assistance Plan (MAP) is a confidential counselling and referral service available to Members, their spouses, and their dependent children. The MAP is part of DGC Benefits (operated and administered by the DGC Health & Welfare Trust). MAP services are delivered by Shepell•fgi.

The professional and confidential support and customized resources provided under the MAP are available to help you deal with a wide variety of personal and work-life issues. Services are available in multiple languages and can be accessed in a variety of ways: phone, email, internet, apps, live online chat, and video.


  • Personal well-being: this includes dealing with stress, depression, grief, anger, anxiety, aging issues, suicidal risk, abuse, and post-traumatic stress.
  • Relationship issues: such as relationship conflict, separation, divorce, domestic abuse, communication, intimacy issues, and family planning.
  • Family issues: including issues around parenting, blended families, extended family relationships, single parenting, elder care, and child care.
  • Addictions: this includes addictions to alcohol, drugs, smoking, gambling, and other addictions.
  • Workplace challenges: such as workplace conflict, work-related stress, work performance, career planning, retirement planning, workplace violence or harassment, and work-life balance.
  • Work-life support: timely professional assistance in life's many complexities, including legal support services, family support services, financial support services, nutritional support, health coaching, and naturopathic services.


Your MAP program offers a range of options for accessing assistance.

  • Toll-free telephone: 24/7 confidential access to the Shepell•fgi Care Access Centre at 1 866 833 7690. Specialists are available to provide crisis counselling and risk assessment, and to guide you to the appropriate services and resources. Available in English and French.
  • Face-to-face: you can arrange to meet one-on-one with a counsellor. To set up a confidential meeting, call 1 866 833 7690.
  • Online: you have access to a range of support via workhealthlife.com.
    • First Chat: a service that allows you to carry on a live confidential online chat with a professional counsellor.
    • E-Counselling: a secure email service that allows you to address personal issues with a professional counsellor through a written email exchange. You can post messages in a private conference area any time of day or night, from anywhere in the world.
    • Online Access: comprehensive website that allows you to view and use expertly-designed online materials, articles, tools, and videos covering a range of topics.
  • Mobile Device app: Download My EAP for your smart phone or tablet and get fast and easy access to a range of health and wellness articles, LifeSpeak videos, and E-Counselling.


Any communications you have with a Shepell•fgi counsellor will be completely confidential within the limits of the law. The DGC BC office has no access to your use of the MAP.


The DGC Benefits plan is administered by the DGC Health & Welfare Trust, and includes coverage in British Columbia for: psychology expenses for registered/licensed practitioners, including psychologists and social workers; psychotherapists; and registered clinical counsellors; up to a combined maximum of $2000 per person per year. (Level I is single coverage, Level II and III include spouse and dependent children.)

Short Term Disability

If you are a Level II or III member and are unable to work due to a non-work-related illness or injury, you may be eligible for short-term disability benefits.

To qualify for disability benefit payments, you must be deemed totally disabled by Great-West Life. You must also be participating in:

  • an appropriate care and treatment program prescribed or performed by a licensed physician,
  • an approved addiction treatment program that is supervised by a qualified medical specialist (if alcohol, drug and/or substance abuse, or other addiction is a factor in your disability, or
  • a rehabilitation program recommended by Great-West Life.

DGC's Short-term Disability is administered by J&D Benefits and Great-West Life. Medical information is always considered confidential and is not shared with the DGC.

Contact J&D Benefits Inc. as soon as reasonably possible to begin the claims process. As our plan administrator, J&D will provide you with the forms you will need, and then support you and work together with Great-West Life if needed, to help complete your claim.

Email dgc@jdbenefits.ca or call 905-477-7088

(from outside the Toronto area, call toll free at 1-800-218-7018)

You will be required to provide:

  • proof that you continue to be totally disabled
  • proof you are receiving regular treatment under the care of a qualified physician
  • any other information required to assess your claim.